Overcoming UX challenges for e-commerce
The client is a well-established clothing company that specializes in trendy fashion apparel. It offers a wide range of fashion products to its customers worldwide. With a strong presence in physical stores for 11 years, it has also expanded its reach and boosted sales through an online platform.
Even though the client had been a strong player in the clothing industry and a reliable platform for buyers and sellers, their existing website faced various usability issues, resulting in low conversion rates and customer dissatisfaction. Thus, our client’s major challenge was identifying the pain points in their existing user experience hindering conversions.
Firstly, there was a problem with how the website was organized and looked. Users find it difficult to find the things they want to buy. The colors, fonts, and pictures didn’t match either, making it frustrating and confusing for the users. The website didn’t show a clear brand identity, making it hard for people to understand what it was all about. Thus, frustrated and confused users leave the website without buying anything.
Additionally, the information about the products n the website was not enough. It didn’t provide important details like the exact product’s size and material, making it hard for the users to decide if they wanted to buy something. Then, the checkout process on the website was also a problem. It included too many steps and forms to fill out that took a long time to buy something.
Lastly, the website was not mobile user-friendly– it didn’t work well on smartphones and tablets as most users browse the internet and e-commerce websites via mobile phones and are more likely to buy things. This was a major problem the company’s website faced, resulting in a lower conversion rate.
Enhancing User Experience for Clothing Company
To enhance the user experience of the e-commerce platform, several solutions were implemented.
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We completely changed the navigation structure and made it user-friendly and simpler. We included clear categories and subcategories, making it simpler for people to find the products they’re looking for. Moreover, we also introduced a search bar with predictive text, so the users could easily discover the desired items.
Then, we also made prominent changes to the lengthy checkout process. We removed unnecessary steps and added a progress indicator to track users’ progress easily. We also introduced a guest checkout and multiple payment options to cater to user preferences and enhance the overall checkout experience.
Moreover, we also added detailed product descriptions, high-quality images, and size charts. This gave the users the necessary information to make informed purchasing decisions. We also incorporated user-generated reviews and ratings, fostering trust and helping users make confident choices.
Lastly, we optimized the website for smartphones and tablets. The responsive design ensured that the site adapted seamlessly to different screen sizes and resolutions, enabling users to navigate and browse effortlessly. Our touch-friendly interface also enhanced the mobile user experience and accommodated growing users.
Yielded productivity results of up to 15%
Our user experience (UX) improvements significantly impacted our client’s online platform. The streamlined navigation greatly improved user engagement, making it easier for customers to find products, explore different categories, and connect with the brand.
Another notable outcome was the increase in conversion rates. The simplified checkout process reduced cart abandonment and friction, making it easier for the users to complete their purchases, As a result, the company experienced a 20% increase in completed transactions, leading to higher revenue and improved business performance.
Also, adding detailed product information and user-generated reviews enhanced customer satisfaction. Users felt more confident about their purchases, and this reduced the likelihood of returns and exchanges.
The optimization efforts for mobile devices also yielded positive results. We were able to tap into growing segments of customers who prefer shopping o their smartphones and tablets. This expansion of the mobile research resulted in a 30% increase in mobile conversions, expanding the company’s customer base and revenue stream.
“Choosing Transpire was our best decision for our clothing brand’s digital transformation. Their extensive knowledge of the fashion industry and user experience has helped us create a mobile app that embodies our brand’s style and connects with our fashion-conscious audience.”
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